Die nächsten 4 Wochen mit dem DEFEKTEN AnyCubic I3 Mega eher nicht

Ich kaspere inzwischen über einen Monat mit dem chinesischen Support herum um wieder an einen funktionierenden Drucker zu kommen.
Update: Inzwischen sind es 1,5 Monate ….ich hab die Nase sowas von voll.  Ich will einfach nur drucken und nicht end- und sinnloses try and error Troubleshooting. Irgendwas an dem Ding ist durchgebrannt.

Die komplette Kommunikation mit dem Support:

One Month of talking with the Anycubic-Support to get a working 3d-printer…. via ebay

Neue Nachricht von: anycubiccom Top Rated Seller(494Turquoise Star)

Hi Hagen,
We are sorry for alll the inconvience to you.
We knew you spend much time on this item and we are so thanks for your cooperation.
We have knew your problem and sent the spare parts to you, they are in transit.
Could you kindly wait some time patiently and give us a chance?
We believe your problem can be sloved well.

Here is the Here is the tracking number of the replacement:

Hope your kindly understanding.
Best regards,
Angie

Ihre vorherige Nachricht

Regarding your question „change the feedback to positive one“:
Do you think I am a happy customer?
Let’s recap:
1: I bought your very good product.
2: I had a great time for two weeks. Then the printer broke.
3: since that day – the 06.05.2019 – I’m writing endless support mails and wasting a lot of time with it
4: I still do not have a working printer after nearly a month now
5: Maybe in some weeks some spare parts are delivered and I have to fiddle around and hope, that it’s working again somehow. Maybe for a another two weeks.

So I’m not a happy customer!
I’m a totally angry customer!
I’m sick and tired of this process.
Because I’m now wasting a month with email ping pong instead of that you take this junk back and send me a working product.

My patience is really at an end now!
My next steps on the end of this week are 1: call my money back via PayPal and give you a bad reputation there, and 2: contact the eBay-Support with this whole eMail history.

Looking forward to your reply.
Best regards,
Hagen

anycubiccom:

Hi Hagen,
Ok, Maybe we could send the Fluo Red to you, it can glow in the dark.
Hope you can receive it soon.
Then if possible, could you kindly help us change the feedback to positive one?
As you know ,it is very importan for us. We will try our best to service you.
Your time and support will be highly appreciated!

Looking forward to your reply.
Best regards,
Angie

Ihre vorherige Nachricht

Hello,
Sorry for late answer,
I was surfing your webshop and my first choice would have been the glow in the dark one.
But as it is not in your list I would love to have the Gold one.
If that is no more available I’ll take Fluo Red

Have a nice day
Hagen

-——m 27.05.19, 03:50 schrieb anycubiccom:

Betreff: Ich habe eine Frage zur Verwendung meines Artikels oder ich möchte dem Verkäufer eine Nachricht senden: hagen404 hat eine Nachricht gesendet zu DE ANYCUBIC i3 Mega FDM 3D Drucker Druckgröße Ultrabase 3.5″ TFT + 1KG Filament #333142127927

Hi Hagen,

Please kindly tell us which pla color do you want?
We have Purple/ Pink/ Gold/ Skin/ Fluo Red/ Fluo Rose Red/ Dark Blue/ Fluo Green/ Brown.
We will send the filament to you from EU wareh…

anycubiccom:

Hi Hagen,

Please kindly tell us which pla color do you want?
We have Purple/ Pink/ Gold/ Skin/ Fluo Red/ Fluo Rose Red/ Dark Blue/ Fluo Green/ Brown.
We will send the filament to you from EU warehouse asap.

Looking forward to your reply.
Best regards,
Angie

Ihre vorherige Nachricht

Hello Angie,
please tell me that you ship this spare parts from Germany an NOT from China.
A shipment from China wil take 3-5 weeks! That is a dealbreaker!
The printer was working for 3 weeks. We are chating now for one and a half week now until you finally agreed to send me a spare motherboard (and the replacement for the not working heatend. The included one did not work- fact- cause the online ordered did heat up so it is broken).
That means 3 weeks working 5-7 weeks of waiting and hastle?
Please give me an answer that does not lead to a negative ebay rating.

Greetings
Hagen

anycubiccom:

Hi Hagen,
Thanks for your understanding.
Please don’t worry, your problem can be solved by the new motherboard.
If it isn’t solved, the warranty still valid.
And the hotbed didn’t work, the problem is also in the mothboard.
We will ship it to you asap. Hope you can receive it soon.
Best regards,
Angie

Ihre vorherige Nachricht

Hello Angie,
thanks for the offer of the mainboard exchange.
Before I accept the offer, I would like to clarify the following points:

1: What happens if I exchange the mainboard and something goes wrong (what we do not hope)?
Either if the printer has still the same bug as before or if the printer will work no more after the exchange? Is my warranty still valid after the exchange or is it void?

2: As you will recall, the included spare hotend was also not working. As the newly ordered was working, I assume, that the included one is really broken. Will you exchange that also?

Best regards
Hagen

anycubiccom:

Hi Hagen,

Thanks for your informayion.
We couldn’t confirm your problem ago because you don’t have test tool.
But now, our engineer confirm there is some problem on the mainboard.
Your problem can be solved after you change the mainboard.
So we will ship it to you,is that okay?
Hope your kindly understanding.

Best regards,
Angie

Ihre vorherige Nachricht

Hello Angie,
here is the picture from the backside with the serial number.
Since today morning the printer does no more heat up at all. Nor heatbed nor nozzle. I tried everything but without result. Still no more heating.
So I really want to send it back and get a replacement device. Because I do not trust the printer anymore.
I want to make use of my 30 day send back guarantee.
Please tell me how that works with ebay.
I’m really sorry about that, because I enjoyed this printer very much.

Thanks & Best regards
Hagen

DE ANYCUBIC i3 Mega FDM 3D Drucker Druckgröße Ultrabase 3.5″ TFT + 1KG Filament

DE ANYCUBIC i3 Mega FDM 3D Drucker
Bestellstatus: Bezahlt
gezahlt mit PAYPAL am 13. Apr. 2019 10:56 MESZ
Lieferung ca.: Do. 18. Apr. – Di. 23. Apr.
Sendungsnummer:

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Working:

  • Display
  • Touchscreen

NOT Working:

  • None of the Motors does move anymore
  • Hotend not heating up
  • Hotbed not heating up
  • Not beeping anymore when turned on
  • SD-Card Slot does no more work

–> Total desaster

AnyCubic I3 Mega – Even more broken than before

One Month of talking with the Anycubic-Support to get a working 3d-printer…. with the Tech-Support

Coming soon, as long as it takes to collect all teh eMails