Regarding your question „change the feedback to positive one“:
Do you think I am a happy customer?
Let’s recap:
1: I bought your very good product.
2: I had a great time for two weeks. Then the printer broke.
3: since that day – the 06.05.2019 – I’m writing endless support mails and wasting a lot of time with it
4: I still do not have a working printer after nearly a month now
5: Maybe in some weeks some spare parts are delivered and I have to fiddle around and hope, that it’s working again somehow. Maybe for a another two weeks.
So I’m not a happy customer!
I’m a totally angry customer!
I’m sick and tired of this process.
Because I’m now wasting a month with email ping pong instead of that you take this junk back and send me a working product.
My patience is really at an end now!
My next steps on the end of this week are 1: call my money back via PayPal and give you a bad reputation there, and 2: contact the eBay-Support with this whole eMail history.
Looking forward to your reply.
Best regards,
Hagen
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